You shake food, debris, and confetti out of it before sending it back.
For an extra charge we will set up your table and chairs. When we deliver your items, our delivery charge includes us putting your goods under the tent/room, stacked. We expect that you break the items down to the same condition they were in when delivered.
We request 7-10 days minimum for linens. As for tents, sooner is always better. When you are ready to order, we require a 50% deposit to lock in your order. Deposits are refundable up to 30 days prior to the event.
Of course we can. Call the office to make an appointment for one of our tent leaders to measure and assess your needs. There is no charge.
Our standard delivery times are Monday through Friday 8:30am-5pm, Saturday 8:30am-5pm. We do offer after hours and Sunday delivery at an additional charge. To better plan your day, you can call us the day prior to delivery to find out a 4 hour window frame. They are generally 9am-12pm and 1pm-4pm. We do our best to make it to you on time. If we do run into a problem and are going to be late, we will try to contact you as soon as possible.
We require a valid driver’s license, phone number, and local address. When renting we require either a valid credit card or a cash deposit.
It is not insurance. Damage waiver charge is a charge to cover the renter against the liability of accidental breakage or damage to the rented merchandise. Damage waiver does not cover the renter for missing or stolen merchandise, nor incidents of gross negligence; the renter is liable for payment in full for such merchandise. Damage waiver is not a refundable charge, nor is it optional.
Our plates must be snug in the racks to avoid damage in transport. The trick to getting them out is to have the rack vertical and pull the plates out like they were a dresser drawer, horizontally. Likewise for putting them back in, make sure they are rinsed and clean of food debris.
Depends on the town. The prices vary by distance from New London. Additional charges may apply for Sunday and after/before business hour deliveries.
We request all dish order changes be made no less than 48 hours prior to delivery. We do our best to have your order picked and ready at least the day prior to delivery. For linens, we request final numbers one week prior to the event.
It does not have to be washed, but we do ask that you scrape the food off and rinse them. Cake frosting is similar to cement after a day or so, so if you can just give it a quick rinse and re-rack it.
We do our best to provide a full line of rental items. If you are looking for something in particular that you don’t see on our website, please email or call us. There are many items that have not been posted on our site yet. We will do what ever we can to get you what your looking for.
Just knowing your guest count is a very vague request. Please visit our Tents page and try to provide us with more information. We have to figure in everything that is going under your tent, to assure proper square footage. There is no cookie cutter formula to suit everyone’s needs, we provide tent layout’s for you to custom organize your event.